COVID-19 Assistance

GM Payment Assistance

Together we'll keep moving forward.

From late-payment waivers to lease-end assistance, learn more about what you need to do if you’ve been impacted by COVID-19/coronavirus. Check with GM Financial Assistance for up to the minute information.

Frequently Asked Questions


My payment will be late. What should I do?
We understand that you may need additional time to make your payment during the COVID-19 situation. Any late fees assessed on loans and leases from March 1 through April 30 will be waived. There’s no need to contact us; the fees will be automatically waived.

Are you waiving late fees?
Any late fees assessed on loans and leases from March 1 through April 30 will be waived. There’s no need to contact us; the fees will be automatically waived.

Am I eligible for a payment extension on my retail (APR or loan) contract?
Before considering a payment extension (deferment), a late payment may be another option for you. On a retail contract (APR or loan), a payment deferment is a tool that is available to assist customers who are having difficulties making their scheduled payment. However, it is not the only way GM Financial can help customers experiencing financial hardship and for many, other steps that can be taken are better. While very effective at addressing immediate payment concerns, deferments often result in greater increased overall interest costs as the daily accrual of interest continues to occur during the deferred period. This will likely result in a higher final payment due at the end of your contract. If you feel that you will not be able to make your payment before the next month’s payment is due, please allow us to explore all possible alternatives with you. Learn more about simple interest and the financial impact of late or deferred payments.

Am I eligible for a payment extension on my lease?
On a lease contract, a payment deferment is a tool that may be available to assist some customers who are having difficulties making their scheduled payment. However, it is not the only way GM Financial can help customers experiencing financial hardship and for many customers, other steps that can be taken are better options. While very effective at addressing immediate payment concerns, deferments will very likely result in a higher final payment due at the end of your contract. If you feel that you will not be able to make your payment before the next month’s payment is due, please allow us to explore all possible alternatives with you.

How do I contact someone at GM Financial?
For the safety of everyone, we have redeployed almost all of our customer advocates from the phones in our servicing centers to be able to remotely service customer accounts through our secure digital channels. The best way to reach us now is to message us.

  • Message us from MyAccount - Register for an online account at GMFinancial.com/MyAccount. It’s easy. Have your account number handy, which can be found on your billing statement. Once you’re logged in, tap the chat icon and send a secure message directly to a representative to assist you. You can send your message, go about your day, and we will respond as soon as we can. You will always receive important account updates via email, and you can view your account information, check your due date, pay your bill and much more.
  • Message us from the GM Financial Mobile app – download our mobile app from the Apple Store or Google Play and manage your account or message us just as you would in MyAccount.
  • Text INFO to 53721 – You will be required to provide some information to verify your identity through SMS text. Then you can ask your questions and we’ll respond as quickly as we can.

If you would still like to call, you can reach us at 1-800-284-2271. As always, we are standing by to help you. We hope you stay safe and healthy.

I’m at the end of my lease; what are my options right now?
We understand that our customers may be facing some distractions and other priorities right now. We have options if you are at the end of your lease.

Purchase or lease a new vehicle: General Motors has unprecedented offers available on new vehicles that allow you to get into your next vehicle without ever leaving home. See how it works here.  You can shop, apply for financing and have the vehicle delivered right to your door. Contact NewRoads for more information. If you do decide to turn in your vehicle, GM Financial will arrange for your vehicle’s inspection.

One-month lease extension: If you are unable or choose not to return your vehicle, we will process a one-month extension to allow you additional time. No need to contact us – if we don’t hear from you 10 days after your original termination date, we will automatically extend your lease for one month. You will receive notification of the extension at the physical address or email address we have on file. Later, if more time is needed, we will work with you on a solution that meets your needs. You will continue to make your regular monthly payment on your scheduled due date during the month(s) extended. Review the lease extension guidelines before deciding to extend your lease and contact us if you have further questions.

Turn in your vehicle: Some dealerships may close portions of their operations or have limited store hours. Contact your local dealership for details.

If my lease is ending, are there any current offers on new vehicles?
General Motors has some unprecedented offers available on new vehicles and many dealers have programs that allow you to get into your next vehicle without ever leaving home. You can shop, apply for financing and have the vehicle delivered right to your door. Contact our NewRoads team for more information.